When is A Country Lane - Christmas on the Hill open?
We are open 9am-5pm on Saturdays from Oct till Christmas Eve. Open other days and throughout the year via appointment. Please contact us to make a personal shopping appointment.
Ordering from the Online Store/Catalogue
Why does the online store only stock certain ranges?
Our actual store stocks a massive range of items and we typically only order small quantities of items, as we don't have the room to store a lot of excess stock. In the past, this lead to problems with keeping the online store updated. We were uncomfortable with the possibility that people would pay for an order that would have to be refunded if something had sold out that we hadn't realised. Therefore, we now only stock our main ranges online - these are the most popular for our online customers and are easy for us to track.
We have implemented our catalogue to share more of our items online. Like our facebook galleries, you can place an order or query about an item seen in our photo galleries by using the order form or contacting us. Order form, phone or email orders can be paid via Paypal, direct deposit or credit card.
I have filled in the order form for items I'd like to purchase from the catalogue. What now?
Once you've sent an order form, we will check that all items you've requested are available and calculate postage. We will then contact you to let you know the total required to pay and let you know about payment options. Once payment has gone through, your order will be posted.
What is the process for placing a phone/email order?
If you see something in our catalogue, online store or Facebook page that you'd like to order, you can contact us to place an order. We will need the name of item/s you'd like and any quantities, your postal address and method of payment. Phone/email orders can be paid via Paypal, credit card (phone orders only) or direct deposit. Please note that items in our catalogue may be out of stock, although we do try to remove items as soon they have sold out.
How do I complete payment for my order?
Payment for online orders, phone/email orders or lay-bys can be made in the following ways.
This option available for orders via the online store or for email/phone orders. It is automated and very easy to use, ensuring payment is made immediately. It is an internationally recognised, safe and secure payment method. Payments are made using the bank account or credit card that you link to your Paypal account.
If you are placing your order via the online store, you will be redirected to the secure Paypal website after checkout. You will be prompted to login and complete payment.
If you are placing your order via phone/email, you will need to login to Paypal at www.paypal.com and select "send money". In the "To" field, enter "". Enter the amount due in the "Amount" field and be sure to select Australian dollar as the currency. Finally, select "pay for goods or services" and then click "continue".
2. Direct Deposit
Direct deposit is a direct payment from your account to ours. You can pay via direct deposit using internet banking or by depositing at a NAB branch. Our banking details for direct deposit payments are:
Account Name: A Country Lane Gifts
BSB: 084 261
Account Number: 16 393 1600
Please include your name in the description or remitter name section so we can identify which payment is yours. Funds paid via internet banking may take 2 days to clear if paid from a bank other than NAB. Branch deposits must be paid at a NAB bank. Please note that items are not posted until payment has been confirmed.
3. Credit Card
For security reasons, we only complete credit card transactions over the phone. You can pay via credit card by calling us on (07) 5442 9299 during opening hours. International customers can call by entering your country's exit code (it is 011 for US and Canada) and then 617 5442 9299. If you are unable to phone us for some reason, please email us to let us know. Our opening hours are 9.30am to 4.30pm AEST, seven days a week. We do not accept American Express cards. Please note that we are in QLD and do not have daylight savings.
Is everything in the online store currently in stock?
We have reduced our online store to stock only our larger ranges, as previously it was difficult to ensure that all items online were actually still in stock. The main ranges that are in the online store are easy to keep track of, ensuring that items are removed from the online store as soon as they sell out and that all items shown are in stock and available.
I'd like to order something but save on postage. I can come up to Burpengary in the coming weeks/months but want to order now to make sure I get this item. Is this possible?
Of course! We offer paid-in-full lay-bys where any item paid in full can be held for you in our lay-by section as long as necessary. Click here for more information.
Do you ship internationally?
Yes we do. Please see our policies page for more info about international postage. Please be aware that all prices are in Australian dollars.
I'm unhappy with my purchase. What is your return policy?
You can return new, unopened items within 2 weeks after they have been delivered to you. Items must be returned in their original packaging if applicable. If returning via post, items must be adequately packaged to prevent damage in post. Refunds are not processed or new item will not be sent until we have received the item to be returned. To return an item, please email us before sending any items to confirm. Any returns must be clarified through email first in order to promptly process an exchange or refund. Customer satisfaction is very important to us so we do what we can to resolve any issues with returns.
Please note we do not accept returns for incorrect choice, change of mind or damage that occurred after sale. We do accept returns if items are damaged at time of sale or are not the item as ordered.
All of our policies are listed on the policies page. This includes information on returns, postage, lay-bys, pick up and payment. Please also note that photos of items in the online store or photo galleries are for illustrative purposes. As some of our ranges are hand-painted or hand-assembled, some minor differences may occur between items of the same type. Actual colours may differ slightly to the photo due to computer monitor settings.